What is the return and refund policy?

Read the published policy and use the order-specific request workflow.

Updated November 9, 2026

Review the policy first

Open the Refund policy for current terms. Eligibility can depend on product condition, customization, timing and order status. Keep the product and packaging until instructions are provided.

Orders, Delivery & Returns
Where can I find my order?
Signed-in customers can use Store orders; guest purchasers can use the private order-access link supplied for their order.
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Orders, Delivery & Returns
What do the order details and status mean?
Use the order page as the current record of payment and fulfillment progress.
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Orders, Delivery & Returns
Where is my order confirmation or receipt?
Use the completed checkout response and signed-in order details as the durable record.
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Orders, Delivery & Returns
How do I check shipping and tracking?
Open the order details for the latest fulfillment and tracking information.
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Review the policy first

Related in Orders, Delivery & Returns

Where can I find my order?

What do the order details and status mean?

Where is my order confirmation or receipt?

How do I check shipping and tracking?